Massachusetts General Hospital Patient Care Services
Excellence Every Day


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Patient Care Services


"promoting excellence every day
through knowledge and compassion"
Collaborative Governance Magnet Recognition Regulatory Readiness Innovation Units

Overview | Responsibilities | 2015 Accomplishments | 20016 Goals | CG Informatics Champions

Collaborative Governance

Advisory Committees

Committee on Diversity and Inclusion

Ethics in Clinical Practice


Patient Education

Patient Experience

Clinical Practice Committee

Quality and Safety

Research and Evidence-Based Practice



Current Work:

  1. Epic documentation guidelines can be found on the PCS Excellence Every Day site,
  2. This site can be accessed via the Resource in the Epic Header tool bar. Resources>Handbook>Partner’s Site>MGH>PCS>EED.
  3. The Required Documentation Side Bar Report can be accessed  for reference while documenting an admission in   the Admission Navigator.
  4. Our nutrition services does have special menus ex: Halal, if you are caring for a patient who feels limited by restrictions, food services and nutrition should be utilized to help meet their needs with special menus.
  5. Staff should keep virtual observer option in mind when troubleshooting patient safety situations, see tip sheets for indications/process details.


Acomplishments 2016

  • Served as a resource and support to colleagues during the successful Epic Rollout in April

  • Utilized the Informatics Update Boards for communication

  • Collaborated with colleagues to enhance the use of informatics tools to improve patient care delivery

2017 Goals

  • Collaborate with PCS leadership to create a visible nursing practice in Epic and educate our fellow colleagues on how to describe their nursing practice as reflected in Epic

  • Serve as a source of communication between PCS Informatics and fellow colleagues regarding Epic issues/optimization requests

  • Participate in implementation efforts of My Chart Bedside

  • Fulfill the CG Common Goal and collaborate with other CG Committees to improve patient care delivery

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2nd and 4th Thursday of the month from 1-2:30 pm in the Trustees Room, Bulfinch 225 A

Committee Contacts:

Deborah Henault,
RN, Staff Nurse, Ellison 10

Emily Doyle, RN
Staf Nurse, Lunder 7


Melissa Lantry,
RN - PCS Informatics

Ann Marie Dwyer,
RN, Director PCS Iinformatics

CG Informatics Champions


The Patient Care Services Informatics Committee is a multi-disciplinary committee responsible for informatics education, identification of informatics issues, and the development of solutions for those issues so that Patient Care Services staff will better be able to support the mission of the Massachusetts General Hospital. Champions will act as resources for initiatives relating to informatics. return to top


  • Enhance professional development.
  • Create a climate of inclusion in activities throughout the system.
  • Engage in joint projects with other Collaborative Governance committees.
  • Align the work of the committee with PCS strategic goals. return to top

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Massachusetts General Hospital 55 Fruit Street, Boston MA 02114 / (617) 726-2000 / TDD: 617-724-8800