Massachusetts General Hospital Patient Care Services
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Patient Care Services


"promoting excellence every day
through knowledge and compassion"
Collaborative Governance Magnet Recognition Regulatory Readiness Innovation Units

Overview | Responsibilities | 2015 Accomplishments | 20016 Goals | CG Informatics Champions

Collaborative Governance

Advisory Committees

Committee on Diversity and Inclusion

Ethics in Clinical Practice


Patient Education

Patient Experience

Clinical Practice Committee

Quality and Safety

Research and Evidence-Based Practice



Current Work:

  1. Ann Marie Dwyer discussed her trip to Apple Seminar – Takeaway: Opportunity for MGH to develop an agenda for technology to improve practice and pursue with Apple or others companies.

  2. Physician Webinar Modules – Viewed a couple webinars developed by Nancy Wei.   Webinars are 4 minutes long educational tools which are physician focused, but some information does apply to other health professionals. (Requires Sound Card)

  3. Doreen Leupold-Mitchell from Partners Quality, Safety and Value spoke about multiple regulatory (Joint Commission, CMS, etc) requirements related to Epic documentation.  A takeaway message from her presentation was that work related to meeting regulatory requirements has encouraged collaboration among all hospitals across Partners.

  4. Claire Paras from the Center of Quality and Safety spoke on Safety Reports.  When a safety reports is submitted a feedback, email will be sent within 24 hours. Safety reports should be filed for near misses as well as incidents. Q&S often works with unit/care area to coordinate continued discussion/root cause analysis for serious events. They are focusing on “action” in addition to root cause analysis.

  5. Safer Fair Brainstorming – Epic from different “views”/disciplines, Patient Gateway App, Care Everywhere, Patient Photos in Epic Chart.

Acomplishments 2017

  • Successfully implemented the Epic Rounding Pilot and expanded it to, and now will be expanded to med-surg units and ICUs.

  • Collaborated with the Patient Experience Committee during the SAFER Fair to assist clinicians in identifying underutilized features in Epic which can improve communication and collaboration leading to improved patient experience.

  • Phases of Care concerns escalated to eCare Inpatient Council and collaborated with physician colleagues to create best practice workflows.

2018 Goals

  • Promote and maintain Epic Rounding project, help to prioritize documented issues/work flow obstacles.

  • Provide informatics expertise and bedside RN perspective on a hospital initiatives as needed (ex. Clinical Monitor Alarm project looking for clinical participation, Quadramed project that is underway etc.).
  • Serve as resource to staff for changes/education/questions related to the upcoming Epic upgrade in October.

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2nd and 4th Thursday of the month from 1-2:30 pm in the Trustees Room, Bulfinch 225 A

Committee Contacts:

Janet Actis, RN  

Emily Doyle, RN

Melissa Lantry, RN
PCS Informatics

Ann Marie Dwyer, RN
PCS Informatics

Nettie Shaddock
PCS Informatics NShaddock@Partners.or

CG Informatics Champions


The Patient Care Services Informatics Committee is a multi-disciplinary committee responsible for informatics education, identification of informatics issues, and the development of solutions for those issues so that Patient Care Services staff will better be able to support the mission of the Massachusetts General Hospital. Champions will act as resources for initiatives relating to informatics. return to top


  • Enhance professional development.
  • Create a climate of inclusion in activities throughout the system.
  • Engage in joint projects with other Collaborative Governance committees.
  • Align the work of the committee with PCS strategic goals. return to top

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