Massachusetts General Hospital Patient Care Services
Excellence Every Day


click here

PCS Home Page Nursing Chaplaincy Institute for Patient Care Occupational Therapy Orthotics & Prosthetics Physical Therapy Respiratory Care Services Social Service Speech Language & Swallowing Disorders Clinical Resources MGH Internal Access Only
Patient Care Services


"promoting excellence every day
through knowledge and compassion"
Collaborative Governance Magnet Recognition Regulatory Readiness Innovation Units

Overview | Responsibilities | 2015 Accomplishments | 20016 Goals | CG Informatics Champions

Collaborative Governance

Advisory Committees

Committee on Diversity and Inclusion

Ethics in Clinical Practice


Patient Education

Patient Experience

Clinical Practice Committee

Quality and Safety

Research and Evidence-Based Practice



Current Work:

  1. Ann Marie Dwyer discussed her trip to Apple Seminar – Takeaway: Opportunity for MGH to develop an agenda for technology to improve practice and pursue with Apple or others companies.

  2. Physician Webinar Modules – Viewed a couple webinars developed by Nancy Wei.   Webinars are 4 minutes long educational tools which are physician focused, but some information does apply to other health professionals. (Requires Sound Card)

  3. Doreen Leupold-Mitchell from Partners Quality, Safety and Value spoke about multiple regulatory (Joint Commission, CMS, etc) requirements related to Epic documentation.  A takeaway message from her presentation was that work related to meeting regulatory requirements has encouraged collaboration among all hospitals across Partners.

  4. Claire Paras from the Center of Quality and Safety spoke on Safety Reports.  When a safety reports is submitted a feedback, email will be sent within 24 hours. Safety reports should be filed for near misses as well as incidents. Q&S often works with unit/care area to coordinate continued discussion/root cause analysis for serious events. They are focusing on “action” in addition to root cause analysis.

  5. Safer Fair Brainstorming – Epic from different “views”/disciplines, Patient Gateway App, Care Everywhere, Patient Photos in Epic Chart.


Acomplishments 2016

  • Served as a resource and support to colleagues during the successful Epic Rollout in April

  • Utilized the Informatics Update Boards for communication

  • Collaborated with colleagues to enhance the use of informatics tools to improve patient care delivery

2017 Goals

  • Collaborate with PCS leadership to create a visible nursing practice in Epic and educate our fellow colleagues on how to describe their nursing practice as reflected in Epic

  • Serve as a source of communication between PCS Informatics and fellow colleagues regarding Epic issues/optimization requests

  • Participate in implementation efforts of My Chart Bedside

  • Fulfill the CG Common Goal and collaborate with other CG Committees to improve patient care delivery

return to top


2nd and 4th Thursday of the month from 1-2:30 pm in the Trustees Room, Bulfinch 225 A

Committee Contacts:

Janet Actis, RN  

Emily Doyle, RN

Melissa Lantry, RN
PCS Informatics

Ann Marie Dwyer, RN
PCS Informatics

Nettie Shaddock
PCS Informatics NShaddock@Partners.or

CG Informatics Champions


The Patient Care Services Informatics Committee is a multi-disciplinary committee responsible for informatics education, identification of informatics issues, and the development of solutions for those issues so that Patient Care Services staff will better be able to support the mission of the Massachusetts General Hospital. Champions will act as resources for initiatives relating to informatics. return to top


  • Enhance professional development.
  • Create a climate of inclusion in activities throughout the system.
  • Engage in joint projects with other Collaborative Governance committees.
  • Align the work of the committee with PCS strategic goals. return to top

PCS Home | Chaplaincy | Excellence Every Day Portal | Institute for Patient Care | Nursing | Occupational Therapy | Orthotics & Prosthetics | Physical Therapy

Respiratory Care | Social Service | Nursing | Speech Language Swallowing Disorders | Clinical Resources | Search PCS | Contact PCS

MGH Home Page | MGH Intranet | MassGeneral Hospital for Children | Partners Healthcare

Massachusetts General Hospital 55 Fruit Street, Boston MA 02114 / (617) 726-2000 / TDD: 617-724-8800