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Patient Care Services


"promoting excellence every day
through knowledge and compassion"
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Overview | Responsibilities | Membership | 2015 Accomplishments | 20016 Goals | CG Staff Nurse AdvisoryChampions

Collaborative Governance

Advisory Committees

Committee on Diversity and Inclusion

Ethics in Clinical Practice


Patient Education

Patient Experience

Clinical Practice Committee

Quality and Safety

Research and Evidence-Based Practice



Current Work:

  1. Patti Shanteler, RN, Staff Specialist shared that the MGH nursing peer review (NPR) process has been revised and will now incorporate practice development as part of the review process.  To support implementing the changes, the recommended changes to the NPR process were identified by a representative group of nurses across MGH who participated in a workgroup that developed the tools. A pilot was developed to test tools and process.  More importantly, the nurses completed a pre- and post- survey that was used to make changes to the program before implementing it. The peer assessment will now include two aspects of an individual’s practice: recognizing practice strength, and identifying a practice development opportunity to assist a peer in developing goals to enhance or advance an aspect of nursing practice.

  2. Judy Tarselli, RN from Infection Control, discussed recent data that shows a decrease in hand hygiene pre-and post-patient contact. MGH is now at 87% pre-and 95% post contact. The JC expects 90% compliance; we are below that. RNs are now in the 80-89% range. The MRSA rate, which dropped significantly when adherence was high is now at .43%. We have had this program in place since 2002 and in that time, we have had large turn over in staff, people have tuned out the messages. On October 15th-22nd, Infection Prevention week we will return to “back to basics” to raise new attention.

Acomplishments 2017

  • Throughout 2017,SNA members engaged in the work of identifying, prioritizing and implementing Partners 2.0 innovations. For example, the SNA members provided valuable input on the work of the Partners 2.0 Workforce Injury Reduction Tiger Team and identified additional safety risks in the workplace that could be addressed and resolved quickly.
  • The SNA Committee members continued to be valuable and effective Excellence Every Day Champions throughout 2017. Their enthusiasm and expertise made them leaders in showcasing exceptional nursing practice during MGH’s successful ANCC Magnet Redesignation site visit in November. In addition, the SNA members were instrumental in helping to prepare their patient care colleagues for the MGH Joint Commission Survey visit, also in November 2017.
  • Staff Nurse Advisory members had an important voice during the recruitment search for a new Chief Nursing Officer in 2017. They identified key leadership qualities that would best support the current and future culture of nursing at MGH.  With great enthusiasm, they endorsed the appointment of Debbie Burke RN, DNP, MBA, NEA-BC as Senior Vice President for Patient Care and Chief Nurse.

Goals 2018

  • To involve SNA members in the successful transition in leadership to a new Chief Nursing Officer.
  • To engage SNA members in activities to advance care delivery and promote the nursing profession.
  • To continue engaging SNA members in the work of identifying, prioritizing, and implementing Partners 2.0 innovations.  For example, the Workforce Injury Reduction tiger team, Partner Agency tiger team, Avasys Observer tiger team, etc.
  • To leverage SNA member enthusiasm, knowledge, and commitment to identify strategies to address the 2017 Staff Perceptions of the Professional Practice Environment (SPPPE) survey findings.
  • To continue encouraging SNA members to give voice to quality and safety issues and concerns.
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1st Tuesday
Trustees Conference Room
(Bulfinch 225A)

Committee Contacts:


Debra Burke, RN, DNP, MBA, NEA-BC

Vice President, Patient Care & Chief Nurse

Eileen Flaherty, RN      PCS Administration

CG Staff Nurse Advisory Champions


The Patient Care Services Staff Nurse Advisory Committee provides a forum for communication between nursing leadership and clinical nurses at the Massachusetts General Hospital. Committee members representing all patient care units engage in dialogue with nursing leaders about matters of patient care and professional development. return to top


  • Provide dialogue between the Chief Nurse and clinical nurses.
  • Dialogue includes matters affecting patient care delivery and clinical and professional development in the Department of Nursing.
  • Opportunity is provided for two-way communication. return to top


  • Registered nurses from PCS are eligible to apply annually and/or as positions become available.
  • Generally, only one nurse per patient care unit may serve at a time.
  • Nursing Directors are responsible for ensuring that their units are represented and are responsible for making the final recommendation to the Senior Vice President and Chief Nurse. return to top

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