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Overview | Responsibilities | 2015 Accomplishments | 20016 Goals | CG Patient Education Champions

Collaborative Governance

Advisory Committees

Committee on Diversity and Inclusion

Ethics in Clinical Practice


Patient Education

Patient Experience

Clinical Practice Committee

Quality and Safety

Research and Evidence-Based Practice



Current Work:

  1. Universal Health Literacy Precautions is the best practice to follow when teaching patients/family members.
  2. The teach-back and show-back method of teaching patients/family members is effective because it allows the clinician to assess the effectiveness of teaching and provide remediation as needed.
  3. The updated Patient Education Nursing Practice Guideline will be available in ellucid in June 2018 after review and approval by the CG Nursing Practice Committee.

Accomplishments 2017.

  • The publication of the article “Health literacy awareness, bringing health information into sharper focus for patients and families” in Caring Headlines which described the concept of health literacy and strategies and resources clinicians can use to mitigate the negative effects of low health literacy.

  • Surveying pertinent literature and provided information to MGH staff on best practices for engaging patients in the age of the electronic health record at the SAFER fair. Hosted a medication safety themed information table in the main corridor to celebrate Health Literacy month.

Increased the champions’ development as patient education experts through:

  • Consultation with interpreter services on “Optimizing Patient Education when Using a Medical Interpreter.”

  • The leadership of the Maxwell and Eleanor Blum Patient and Family Learning Center provided an educational offering for champions on using teach back. A pre- and post-education evaluation revealed that the education enhanced the clinical nurse’s expertise re: patient and family teaching. Champions completed a self-reflection exercise on their progress using teach back in their practice and shared their experiences with the committee.

2018 Goals

  • Successfully orient new co-chair and champions

  • Continue to develop champions’ patient education expertise

  • Promote champions participation and discussion at each meeting by encouraging reflection on their own practice and by leading a “practice spotlight” session to highlight areas of practice, promote shared learning through experience, case studies, and continuing education activities.

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Second Wednesday of the month from 1:30-3:00 pm Sweet Room, Gray/Bigelow 432

Committee Contacts:

Amber Blough, RD    
Food and Nutrition  ABlough@Partners.or

Palmie Riposa, RN Medicine


Gail Alexander, RN   Patient and Family Learning Centerr

Brian French, RN, PhD(c), BC, Director, The Knight Simulation Program and Blum Patient and Family Learning Center in The Institute for Patient Care

Waveney Cole
Institute for Patient Care

CG Patient Education Champions


The Patient Care Services Patient Education Committee is a multidisciplinary committee whose goal is to support clinical staff in developing their role in patient education activities that reflects the diverse patient population served. The committee supports these activities through stimulating, facilitating and generating knowledge of Patient Education materials, programs and systems that will improve patient care and enhance the environment in which clinicians shape their practice. return to top


  • Develop strategies to assist healthcare providers in patient education design and implementation.
  • Disseminate patient education information and activities to the larger MGH community.
  • Collaborate with the Norman Knight Nursing Center for Clinical & Professional Development to develop patient education programs to benefit PCS staff.
  • Participate in the Joint Commission Task Force to promote interdisciplinary education tools.
  • Recommend systems and technology to support the cataloging, dissemination, documentation and evaluation of patient education activities and materials.
  • Assure activities and materials reflect diversity of the population served.
  • Engage in joint projects with other Collaborative Governance committees.
  • Align the work of the committee with PCS strategic goals. return to top


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