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Patient Care Services


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Overview | Responsibilities | 2015 Accomplishments | 20016 Goals | CG Patient Education Champions

Collaborative Governance

Advisory Committees

Committee on Diversity and Inclusion

Ethics in Clinical Practice


Patient Education

Patient Experience

Clinical Practice Committee

Quality and Safety

Research and Evidence-Based Practice



Current Work:

  • At the SAFER Fair visitors were able to spin the wheel to test their knowledge, received resources on how to find safe evidence information on their health care needs and provided resources on concerns related to the Opioid crisis including how to manage pain, how to safely discard unused medications.

  • Champions published “Acute Pain Opioid Guideline: Important Patient Teaching Points” Identifying and managing pain is an important part of patient centered care. Patients experiencing acute pain may be prescribed opioids as part of their treatment plan.
  • Champions heard and discussed a case study of about a woman admitted for treatment of an infection who was very overweight with a bmi of 75.4The patient lived in a group home with limited food options. Champions discussed the need that when encouraging our patient’s to make life long changes to enhance their health, we should be realistic, focusing on the individual patient and allow for changes they can conform to.  Include the patient in ways they feel they can succeed at and challenge themselves to meet.

Accomplishments 2016

  • Promoting awareness of patient education topics through publishing in Caring Headlines and preparing, sharing, and discussing materials with staff and visitors at two separate MGH events. Published three articles in Caring Headline.
  • Increasing champions’ development as patient education experts was accomplished in several ways.  Champions heard from MGH experts who presented on several topics that champions considered from their patient education focus (i.e. the patient placement of transgender patient guidelines; assessing patient instructions in Partners eCare System; communicating with patients during eCare go live and the Inpatient Addictions Team).
  • Participated in a journal club where articles on such topics as promoting safe use of Opioid analgesics through patient education and geriatric health literacy to review and engage in champion- facilitated discussions.
  • A case presentation brought by a champion on a challenging situation helped the champions engage in a discussion to relate similar experience, reflect on the situation and make recommendations for future cases


2017 Goals

  1. Orientation of new co-chair and champions

  2. Continue to develop champions’ patient education expertise

  3. Continue to evaluate and explore technology available to enhance patient education with emphasis on streamlining information available

  4. Collaborate with other CG committees:  “Patient Experience” on improving medication communication scores

  5. Link Caring Headline articles and Teachable Moments Flyer to strategic initiatives.

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2nd Wednesday monthly
1:00pm - 3:00pm
Conference Room GRB 432

Committee Contacts:

Amber Blough, RD
Dietitian, Food & Nutritions

Julie McCarthy, RN
PACU, Ellison 3

Gail Alexander, RN
Blum Patient and Family Learning Center

Brian French, RN, PhD(c), BC, Director, The Knight Simulation Program and Blum Patient and Family Learning Center in The Institute for Patient Care

Waveney Cole
Institute for Patient Care

CG Patient Education Champions


The Patient Care Services Patient Education Committee is a multidisciplinary committee whose goal is to support clinical staff in developing their role in patient education activities that reflects the diverse patient population served. The committee supports these activities through stimulating, facilitating and generating knowledge of Patient Education materials, programs and systems that will improve patient care and enhance the environment in which clinicians shape their practice. return to top


  • Develop strategies to assist healthcare providers in patient education design and implementation.
  • Disseminate patient education information and activities to the larger MGH community.
  • Collaborate with the Norman Knight Nursing Center for Clinical & Professional Development to develop patient education programs to benefit PCS staff.
  • Participate in the Joint Commission Task Force to promote interdisciplinary education tools.
  • Recommend systems and technology to support the cataloging, dissemination, documentation and evaluation of patient education activities and materials.
  • Assure activities and materials reflect diversity of the population served.
  • Engage in joint projects with other Collaborative Governance committees.
  • Align the work of the committee with PCS strategic goals. return to top


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