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Overview | Responsibilities | 2015 Accomplishments | 20016 Goals | CG Patient Education Champions

Collaborative Governance

Advisory Committees

Committee on Diversity and Inclusion

Ethics in Clinical Practice


Patient Education

Patient Experience

Clinical Practice Committee

Quality and Safety

Research and Evidence-Based Practice



Current Work:

  1. The Champions are very receptive to participating in a MOAB training session. Champions related they have experienced some type of aggressive behavior in their workplace.

  2. Champions completed a survey about their teaching practices related to medication teaching. The Patient Experience champions and the Patient Family Advisory Council will also fill out a survey to gather information about medication teaching practices and patient education resources used. The results of the survey will be shared when complete.

  3. Amber Leigh Blough facilitated a discussion about best practices for clinicians to use to prevent the electronic medical record from becoming a barrier to effective communication. The committee prepared for the discussion by reading a journal article our champion librarian Martha Stone found in a search on the topic: Communication Skills for Nurses Using the Electronic Medical Record by Laurence Baker et. al. in Nursing Economics (2003/Vol 21/No 2). The committee will use the key discussion points to create a poster for the SAFER fair.

  4. The Patient Education Committee is currently working on finalizing all information, pamphlets/ handouts for upcoming SAFER Fair and Health Literacy Recognition Month.  Our focus at the SAFER Fair will be on the concept of “Epic Etiquette”. We read a journal article on this topic and will have questions on our wheel supporting partnership while documenting on EMR. It promotes health care providers an opportunity to reflect on how we interact while documenting on EMR.

  5. Our Health Literacy Recognition Table is scheduled for Tuesday October 24th from 10:30am -1:30pm in WH 1 corridor. Our theme for this event is focusing on “medication safety”. We will have the wheel with questions supporting importance of why you take your medications, trusted websites for information and how to talk with your health care provider. The wheel will also have questions on health literacy for review with pamphlets, handouts to support current literature and references. Please feel free to stop by and “spin the wheel to learn”.

Accomplishments 2017.

  • The publication of the article “Health literacy awareness, bringing health information into sharper focus for patients and families” in Caring Headlines which described the concept of health literacy and strategies and resources clinicians can use to mitigate the negative effects of low health literacy.

  • Surveying pertinent literature and provided information to MGH staff on best practices for engaging patients in the age of the electronic health record at the SAFER fair. Hosted a medication safety themed information table in the main corridor to celebrate Health Literacy month.

Increased the champions’ development as patient education experts through:

  • Consultation with interpreter services on “Optimizing Patient Education when Using a Medical Interpreter.”

  • The leadership of the Maxwell and Eleanor Blum Patient and Family Learning Center provided an educational offering for champions on using teach back. A pre- and post-education evaluation revealed that the education enhanced the clinical nurse’s expertise re: patient and family teaching. Champions completed a self-reflection exercise on their progress using teach back in their practice and shared their experiences with the committee.

2018 Goals

  • Successfully orient new co-chair and champions

  • Continue to develop champions’ patient education expertise

  • Promote champions participation and discussion at each meeting by encouraging reflection on their own practice and by leading a “practice spotlight” session to highlight areas of practice, promote shared learning through experience, case studies, and continuing education activities.

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Second Wednesday of the month from 1:30-3:00 pm Sweet Room, Gray/Bigelow 432

Committee Contacts:

Amber Blough, RD    
Food and Nutrition  ABlough@Partners.or

Palmie Riposa, RN Medicine


Gail Alexander, RN   Patient and Family Learning Centerr

Brian French, RN, PhD(c), BC, Director, The Knight Simulation Program and Blum Patient and Family Learning Center in The Institute for Patient Care

Waveney Cole
Institute for Patient Care

CG Patient Education Champions


The Patient Care Services Patient Education Committee is a multidisciplinary committee whose goal is to support clinical staff in developing their role in patient education activities that reflects the diverse patient population served. The committee supports these activities through stimulating, facilitating and generating knowledge of Patient Education materials, programs and systems that will improve patient care and enhance the environment in which clinicians shape their practice. return to top


  • Develop strategies to assist healthcare providers in patient education design and implementation.
  • Disseminate patient education information and activities to the larger MGH community.
  • Collaborate with the Norman Knight Nursing Center for Clinical & Professional Development to develop patient education programs to benefit PCS staff.
  • Participate in the Joint Commission Task Force to promote interdisciplinary education tools.
  • Recommend systems and technology to support the cataloging, dissemination, documentation and evaluation of patient education activities and materials.
  • Assure activities and materials reflect diversity of the population served.
  • Engage in joint projects with other Collaborative Governance committees.
  • Align the work of the committee with PCS strategic goals. return to top


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