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Patient Care Services

 

Patient Care Services Leadership Team
Jeanette Ives Erickson, RN, MS, FAANColleen K Snydeman, RN, PhD, NE-BC
Director, Patient Care Services Office of Quality & Safety
EDUCATION
1981

Northeastern University Boston, MA
Bachelor of Science in Nursing
POST-GRADUATE TRAINING
2001



2010
Fitchburg State College, Fitchburg, MA
Master of Science in Forensic Nursing
Cambridge MA

2010 Matriculated, Boston College, Newton, MA
Doctor of Philosophy in Nursing, expected completion 2015
EMPLOYMENT HISTORY
Massachusetts General Hospital, Boston, MA
2013 – Present

2004 – 2013

2001 – 2007

2000 – 2004

1985 – 2000

1983 – 1985

1981 – 1983
Director, Patient Care Services Office of Quality & Safety

Nursing Director, Cardiac Intensive Care Unit

Nursing Director, Respiratory Acute Care Unit

Nurse Manager, Thoracic Surgery

Clinical Nursing Supervisor

Staff Nurse, Gray Acute Care Unit

Staff Nurse, Burn Unit
Metro-West Medical Center Framingham & Natick, MA
1994 – 1995
Nurse Manager, Intensive Care Unit
LICENSURE / CERTIFICATION
1981 – Present

2013
Registered Nurse, Massachusetts

Nurse Executive Board Certified
TEACHING EXPERIENCE
2010


2011
Guest lecturer, Huashan Hospital, Shanghai, China


Guest lecturer, Huashan Hospital, Shanghai, China
RESEARCH AND GRANT FUNDING
2015




2010


2009


2008
Principal Investigator, “Evaluation of the effect of the Peer Review Impacts Safety and Medical Errors (PRISM) Program on critical care nurses’ attitudes of safety culture and awareness of the recovery of medical errors,” Partners Institutional Review Board, Massachusetts General Hospital, Boston, Massachusetts

Principal Investigator, “Staff Nurse Perceptions of a Rapid Response Team Implementation,” Massachusetts General Hospital, Boston, Massachusetts  

Co-Principal Investigator, “Near Miss Events in the Coronary Care Unit,”

Massachusetts General Hospital and Brigham & Women’s Hospital, Boston, Massachusetts


Co-Principal Investigator, “Readmission Rates in the Respiratory Acute Care Unit,” Massachusetts General Hospital, Boston, Massachusetts
AWARDS & HONORS
2012

2007

2007, 2011, 2012

2006

1999, 2001, 2002, 2003, 2005, 2006, 2008, 2009, 2010, 2011, 2012, 2014

2000
AACN Clinical Scene Investigator Grant

AACN Circle of Excellence Nurse Manger Award Nominee

Boston Globe Salute to Nurses Award Nominee

Nathaniel Bowditch Award Nominee

Partners in Excellence Award




Sigma Theta Tau Nursing Honor Society Beta Chapter Induction
PROFESSIONAL ACTIVITIES
2014


2013

2010
CITI Course in the Protection of Human Research Subjects for Biomedical Research Investigators, Principal Investigator, Refresher course

ANCC Nurse Executive- Board Certified

Expert Witness, Massachusetts Board of Registration of Nursing

PUBLICATIONS
Hurley, A.C., Rothschild, J. M., Moore, M.L., Snydeman, C., Dykes, P.C., & Fotakis, S. (2008). A Model of Recovering Medical Errors in the Coronary Care Unit. Heart & Lung (37), 3 p.219-225.

Batista, L.M., Lima, F.O., Januzzi, J.L., Donahue, V, Snydeman C., & Greer, D.M.(2010). Feasibility and Safety of Combined Percutaneous Coronary Intervention and Therapeutic Hypothermia following Cardiac Arrest. doi:10.1016/j.resuscitation.2009.12.016
POSTER PRESENTATIONS
2012


2007



2007


2006


2006


2006


2006


1999
“State of the Science: Nurse Peer Review’s Impact on Patient Safety” Boston College, Multi-disciplinary PhD Research Development Day

“Keeping Patients Safe In The Coronary Care Unit: An “Invisible Nursing Role” In Recovering Medical Errors” Moore, M., Snydeman, C., Dykes, P., Rothschild, J., Hurley, A., AACN National Teaching Institute Conference

“Establishment of a Cardiac Nursing Practice Group: Uniting Cardiac Nurses With a Shared Vision,” AACN National Teaching Institute

“Creating a Culture of Leadership: The MGH Nurse Manager Leadership Development Program,” MONE

“Hypothermia After Cardiac Arrest: Nursing Interventions to Improve Time to Cooling,” MGH

“Readmission Rates After Discharge From the Respiratory Acute Care Unit, MGH Research Day,”

“Establishment of a Cardiac Nursing Practice Group: Uniting Cardiac Nurses With a Shared Vision,” MGH

“Forensic Nursing: Evidence Collection,” MGH
PRESENTATIONS
2016



2016


2015

2015


2014

2013


2013


2012


2011


2010



2009


2006


2001



2000

1999
"Implementation of an interdisciplinary program to prevent catheter associated urinary tract infections: 3 years of experience at the MGH", Partners Quality & Safety Symposium

"The wisdom of experience: advancing nursing practice through safety narratives", Partners Quality & Safety Symposium

"Future of nursing: quality & safety", MGH Annual Barbara Dunderdale Day, Boston, MA

"The wisdom of experience: advancing practice through narratives", MGH Nurse Recognition Week, Boston, MA

"Creating a just culture of safety", MGH Innovation Symposium, Boston, MA

"The quality of healthcare: a nursing perspective", Harvard School of Public Health, Boston, MA

"Quality and safety: a foundation for nursing success", Hamad Medical Center Conference, Doha, Qatar

“Healthcare Reform, Social Justice and Professional Advocacy,” Clinical Ethics Residency for Nurses, Integration Day, Massachusetts General Hospital

“Critical Care Nursing,” 2nd Sino-America Summit Forum on Nursing : HSN-MGH Joint Educational Program, Huashan Hospital, Fudan University Shanghai, China

“Magnet: Strategies for the Professional Practice Environment, ” 1st Sino-America Summit Forum on Nursing : HSN-MGH Joint Educational Program, Huashan Hospital, Fudan University Shanghai, China

“Ethics in Critical Care Medicine,” Fundamentals of Critical Care Course, Society of Critical Care Medicine, Massachusetts General Hospital

“Recovery from Medical Errors: Coronary Care Unit Nurses’ Safety Net,” Institute for Nursing Healthcare Leadership, Brigham & Women’s Hospital

“What is the Average Time Frame to Defibrillation: From Onset of Lethal Arrhythmia, Determined by Cardiac Monitor, on a General Care Unit In- Hospital Setting,” Fitchburg State College

“Introduction to Forensic Nursing,” Fascinating Forensics Conference, MGH

“Forensic Nursing: Evidence Collection,” MGH


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