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Patient Care Services

 

Patient Care Services Leadership Team

Jeanette Ives Erickson, RN, MS, FAANSally Millar, RN, MBA
Director of Patient Care Services Informatics

 

Education
  • MBA, Simmons College Graduate School of Management, Boston, MA
  • RN Diploma, Saint Joseph Hospital School of Nursing, Joliet, IL

Professional Honors

  • Awarded the Partnership Award from the Massachusetts Organization of Nurse Executives, 2007
  • Awarded the Elaine K. Sherwood Service Award from the Massachusetts Organization of Nurse Executives, 2008
  • Awarded lifetime membership in the Greater Boston Chapter, American Association of Critical-Care Nurses, 1993
  • Awarded lifetime membership in the American Association of Critical-Care Nurses, 1982

Professional Membership
2007-present:  Member, Health Information and Management Systems Society

2002-2007:       Massachusetts Hospital Association
                            Member, Clinical Issues Advisory Council

2000-present:  American Organization of Nurse Executives
                                    2006-2007:    Member, Advisory Board
                                    2005-2006:    Member, Education Committee

1992-present:  Massachusetts Organization of Nurse Executives
                                    2003-2005:    Past-president, Member Board of Directors
                                    2002-2003:    President
                                    2000-2001:    President-elect
                                    1998-2000:    Treasurer
                                    1995-1997:    Member, Board of Directors
                                    1994-1995:    Member, Integration Task Force
                                    1993-1994:    Chairperson, Symposium Committee

1973-1982:    American Association of Critical-Care Nurses
1976-1982:    Member, Board of Directors
                                    1981-1982:    Chairperson, Nominating Committee
                                    1980-1981:    President
                                    1980-1981:    Chairperson, Executive Director Search Committee
                                    1980-1981:    Chairperson, Liaison Committee
                                    1979-1980:    Chairperson, Nominating Committee
                                    1979-1980:    President-Elect
                                    1979-1982:    Member, Strategic Planning Committee
                                    1978-1979:    Board Liaison, Chapter Coordination Committee
                                    1976-1978:    Chairperson, Chapter Coordination Committee
                                    1976-1978:    Member, Program Committee

1976-1982:    AACN Certification Corporation
                                    1976-1982:    Member, Board of Directors
                                    1980-1981:    President
                                    1979-1980:    President-Elect

1979-1982:    Society of Critical Care Medicine

1973-1982:    Greater Boston Chapter, American Association of Critical-Care Nurses
                                    1976-1982:    Advisor
                                    1975-1976:    President
                                    1974-1975:    Chairperson, Program Committee
                                    1973-1975:    Vice-President
                       
1967-1968:    National Student Nurses' Association                

  • First Vice-President
  • Chairperson, Program Committee

1966-1967:    Student Nurses' Association of Illinois

  • Second Vice-President
  • Editor, Newsletter

1966-1967:    Student Nurses' Association of Illinois, District Two

  • First Vice-President
  • Chairperson, Program Committee

1966-1967:    Saint Joseph Hospital School of Nursing, Joliet, IL

  • President, Junior Class

Publications
Ives Erickson J,  Millar S.  Caring for patients while respecting their privacy: renewing our commitment. Reprinted in Jennifer Parks and Victoria Wilkes, Bioethics in a changing world. NJ. Prentice-Hall. August 2009.

Turchin A…Millar S, et. al:  Evaluation of an Inpatient Computerized Medication Reconciliation System.  Journal of the American Medical Informatics Association.  July/August 2008.

Poon E…Millar S, et. al:  Design and Implementation of an Application and Associated Services to Support Interdisciplinary Medication Reconciliation Efforts at an Integrated Healthcare Delivery Network.  Journal of the American Medical Informatics Association. 13:6, November-December 2006.

Ives Erickson J., Millar S: Caring for Patients While Respecting Their Privacy:  Renewing Our Commitment.  Online Journal of Issues in Nursing.  June 2005.

Graf C., Millar S., Feilteau C., Coakley, P., Ives Erickson, J:  Patients Needs for Nursing Care, Beyond Staffing Ratios.  Journal of Nursing Administration. 33:2, 2003, pg. 76-81.

Wald J., Gallagher J., Rubalcaba P., Pappas J., Mikels D., Grant K., Millar S., Spurr C: Designing Enterprise-wide Tools to Improve User Accountability for Protected Health Information: a Pilot Study.  Submitted for Publication.  March 2002.

Millar S: Implementing a Patient Advocacy Program. Nursing Spectrum. 5:23, 2001, pg. 15.

Pittman T., O'Connor M., Millar S., Ives Erickson J:  Patient Education: designing a State-of-the-Art Consumer Health Information Library. The Journal of Nursing Administration. 31:6, 2001, pg. 316-323.

Millar S: Selecting a Patient Care Information System. Clinical Practice Management in Critical Care Nursing. Mosby-Year Book, St. Louis, January 1994.

Shaw M., Millar S:  Development of a Nursing Information Systems Department-- Part II Operationalizing the Targets, Strategies and Tactics. Med/Surg Nursing. 2:5, 1993.

Millar S: Development of a Nursing Information Systems Department--Part I Stating the Vision. Med/Surg Nursing. 2:4, 1993.

Millar S: A New Specialty Emerges: Nursing Informatics. Med/Surg Nursing. 2:3, pg. 240, 1993.

Millar S: Nurses and Data:  Make Them a Win/Win. Med/Surg Nursing. 2:2, pg. 152, 1993.

Zielstorff R., Heller E.,  Fitzmaurice J., Ives J.,  Millar S., Costs and Benefits of Traditional
vs. Computer-Based Training for H.I.S. Orientation. Nursing Economics. 9:6, pg. 444-447, 1991.

Millar S, Karl A, O'Donnell M:  Recruitment, Development and Retention of Critical Care Nurses, Principles and Practices of Critical Care Medicine (2nd Edition). Shoemaker, et.al. (eds), Philadelphia, PA, 1988, W.B. Saunders.

Millar S, Sampson S, Soukup SM, (eds.) AACN Procedure Manual for Critical Care.                                Philadelphia, PA, 1985, W.B. Saunders.

Millar S: Staffing of a Critical Care Unit---Nursing. Major Issues in Critical Care Medicine. Parrillo J, (ed), Baltimore, MD, 1984, Williams and Wilkins, Co.

Millar S, Karl A, O'Donnell M:  Recruitment, Development and Retention of Critical Care Nurses, Principles and Practices of Critical Care Medicine. Shoemaker, et.al. (eds), Philadelphia, PA, 1984, W.B. Saunders.

Millar S: Our Power to Become.  Heart and Lung. 10:3, pg.423-430.

Millar S: Power---Yesterday, Today, and Tomorrow.  Heart and Lung. 10:2, pg.214-215, 1981.

Millar S: A Nursing Assessment of Unions. Heart and Lung. 10:1, pg. 24-25, 1981.

Millar S: Entry into Practice---A Nuts and Bolts Appraisal. Heart and Lung. 9:6, pg. 977-978, 1980.

Millar S: Real Issues Behind the Critical Care Nursing Shortage. Heart and Lung. 9:5, pg. 801-802, 1980.

Millar S: Love a Nurse PRN, The Image We Want?  Heart and Lung. 9:4. pg. 613-614, 1980.

Millar S, et.al (eds) Methods in Critical Care---The AACN Manual. Philadelphia, PA, 1980, W.B. Saunders.

Kelleher P, Millar S, et.al. Nursing Management. Concepts in Intra-Aortic Balloon Pumping:  An Interdisciplinary Approach.  Boston, MA, 1974, Massachusetts General Hospital.

1986-1988:  Member, Focus on Critical Care Editorial Board.

1980-1986:  Member, Heart and Lung Editorial Board

1978-1980:  Editor, Focus on Critical Care         

Presentations (Partial Listing)
2009:

  • Guest Lecturer- New England Nursing Informatics Consortium, Wellesley, MA. 
    Topic:  Medication Reconciliation…The MGH Story

2006:              

  • Guest Panelist- Harvard Medical School, Boston, MA. 
    Topic:  Physician Misconduct
  • Guest Lecturer- QuadraMed Annual Conference, San Antonio, TX. 
    Topic: Richard C. Jelinek Vision Award
  • Guest Lecturer- American Association of Critical-Care Nurses, New Orleans, LA.
    Topics:
    1. Information Systems: Planning, Purchasing, Implementing
    2. Development of a Patient Advocacy Program

2005              

  • Guest Lecturer- New England Society of Gastroenterology Nurses and Associates, Boston, MA.
    Topic:  Hepatitis C: The Patient’s Perspective
  • Guest Lecturer- Massachusetts Organization of Nurse Executives Leadership Seminar, Waltham, MA.
    Topic: Optimizing Patient Satisfaction and Resolving Complaints

2003              

  • Guest Lecturer - Massachusetts Organization of Nurse Executives Leadership Seminar, Framingham, MA. 
    Topic:  Managing the Difficult Patient.

2002              

  • Guest Lecturer - Massachusetts Organization of Nurse Executives Leadership Seminar, Waltham, MA. Topic: Optimizing Patient Satisfaction and Resolving Complaints.

2001              

  • Guest Lecturer - Massachusetts Organization of Nurse Executives Leadership Seminar, Framingham, MA. 
    Topic:  Managing the Difficult Patient.     

1998              

  • Guest Lecturer - Massachusetts Organization of Nurse Executives Quarterly Meeting, Burlington, MA.  
    Topic:  Developing a Patient Advocacy Program.
  • Guest Lecturer - Massachusetts General Hospital Nurses’ Week. 
    Topic: Exploring the Internet: An Interactive Introduction.
  • Guest Lecturer - Massachusetts General Hospital Nurses’ Week. 
    Topic: Maximize Your Use of the Internet: An Intermediate Session.

1997

  • Guest Lecturer - Massachusetts Organization of Nurse Executives Annual Meeting, Ogunguit, ME. 
    Topic:  Exploring the Internet: An Interactive Introduction.
  • Guest Lecturer - Massachusetts Organization of Nurse Executives Annual Meeting, Ogunguit, ME. 
    Topic:  Maximize Your Use of the Internet: An Intermediate Session.

1996

  • Guest Lecturer - Massachusetts Organization of Nurse Executives Annual Meeting, Ogunguit, ME. 
    Topic:  Exploring the Internet: An Interactive Introduction.

1995

  • Guest Lecturer - American Association of Critical-Care Nurses National Teaching Institute, New Orleans, LA. 
    Topic: Nursing's Role in the Selection and Implementation of Information Systems.

1994              

  • Guest Panelist - Association of Advancement in Medical Instrumentation, Washington, D.C. 
    Topic:  The Future of Information Technology in Health Care.
  • Guest Lecturer - Computer Applications in Nursing, Massachusetts General Hospital, Boston, MA. 
    Topic:  Nursing's Role in Information Systems Project Life Cycles.

1991

  • Guest Lecturer - Nurses Week Celebration, Mount Auburn Hospital, Cambridge, MA. 
    Topic: Caring for the Caregiver.
  • Guest Lecturer - Piedmont Carolinas Chapter AACN, Charlotte, NC.
    Topic: Personality Assessment/Motivation Theory.

1990

  • Guest Lecturer - Medicus Client Conference, Miami, FL. 
    Topic: Staff Satisfaction - A Focus on Scheduling.

1989

  • Workshop Presenter - Outreach Education Council for Critical Care, Portland, ME. 
    Workshop Title: Focus on Nursing - Business to Personal.
  • Guest Lecturer - AACN National Teaching Institute, New Orleans, LA.
    Topics:
    1. Determining Acuity Levels in Patient Care
    2. Staff Satisfaction - A Focus on Scheduling.

1988

  • Keynote Speaker - Horizons on Critical Care, Boston, MA. 
    Topic: Our Power to Become.
  • Guest Lecturer - Horizons in Critical Care, Boston, MA. 
    Topic: Salaries and Incentives.

1987

  • Guest Lecturer - CCRN Luncheon AACN National Teaching Institute, Atlanta, GA. 
    Topic: Critical Care Nurses - Dominating the Winds of Change.

1986

  • Keynote Speaker - Horizons in Critical Care, Boston, MA. 
    Topic: Quality vs. Cost - Bridging the Incompatibility Gap.

1983

  • Guest Lecturer - National Intravenous Therapy Association National Convention, Chicago, IL. 
    Topic: Nursing Image, Education, Standards, and Power.
  • Guest Lecturer - National Institutes of Health Consensus Development Conference on Critical Care Medicine, Washington, D.C. 
    Topic: Staffing of a Critical Care Unit - Nursing.

1982

  • Keynote Speaker - Massachusetts General Hospital Institutes of Health Professions Critical Care Conference, Boston, MA 
    Topic: Issues in Nursing.
  • Keynote Speaker - Houston Gulf Coast Chapter AACN, Houston, TX. 
    Topic: Issues in Nursing.
  • Guest Lecturer - Manmouth County Chapter AACN, N.J. 
    Topic: Ethical Dilemmas in Critical Care.
  • Guest Panelist - Society of Critical Care Medicine Convention, St. Louis, MO. 
    Topic: Management of Human Resources.
  • Guest Panelist - AACN 9th National Teaching Institute, Anaheim, CA. 
    Topic: Issues Affecting Practice.
  • Guest Lecturer - Massachusetts General Hospital Nurse Recognition Week, Boston, MA. 
    Topic: Our Power to Become.
  • Guest Lecturer - National Student Nurses' Association Convention, Minneapolis, MN. 
    Topic: Careers in Critical Care Nursing.
  • Keynote Speaker - Southern New Hampshire Chapter AACN, Concord N.H. 
    Topic: Issues in Nursing.

1981

  • Keynote Speaker - Southeastern Pennsylvania Chapter AACN, Philadelphia, PA. 
    Topic: Standards for Critical Care Nursing.
  • Guest Lecturer - Mount Auburn Hospital, Cambridge, MA
    Topics:
    1. Management Theory
    2. Team Effectiveness.
  • President's Address - AACN 8th National Teaching Institute, Cincinnati, OH.
  • Guest Lecturer - AACN Chapter Leadership Seminar, Philadelphia, PA. 
    Topics:
    1. President's Address
    2. Leadership Theory for Chapter Officers
    3. Effective Chapter Leadership
    4. Issues in Nursing
  • Guest Lecturer - Tulsa Chapter AACN Symposium, Tulsa, OK.
    Topics:
    1. Intra-aortic Balloon Pump
    2. Burnout

1980              

  • Guest Panelist - Society of Critical Care Medicine Convention, San Antonio, TX.
    Topic: Critical Care Nursing-Crossroads or Dead End?
  • Guest Lecturer - Greater Boston Chapter AACN Symposium, Boston, MA. 
    Topic: Issues in Nursing.
  • Guest Lecturer - AACN Chapter Leadership Seminar, Houston, TX.
    Topics:
    1. Leadership Theory for Chapter Officers
    2. CCRN Certification
    3. Issues in Nursing
  • Guest Lecturer - Women in Health Care Management, Boston, MA.
    Topic: Developing an Organization

1979              

  • Keynote Speaker - Southeastern Pennsylvania Chapter AACN Symposium, Philadelphia, PA. 
    Topic: Issues in Nursing.
  • Guest Lecturer - AACN Chapter Leadership Seminar, New York City, N.Y. 
    Topic: Leadership Theory for Chapter Officers.
  • Guest Panelist - Massachusetts General Hospital Department of Nursing.
    Topic: Current Legislation in Nursing.

1978

  • Guest Lecturer - Harvard Continuing Education Intra-Aortic Balloon Pump Course. 
    Topic: Post-Operative Management of the IABP Patient.
  • Guest Lecturer - Massachusetts General Hospital Department of Nursing Middle Managers' Conference. 
    Topic: Team Effectiveness.

1977

  • Guest Lecturer - Massachusetts General Hospital Department of Nursing, Intra-Aortic Balloon Pump Conference.  Topic: Post-Operative Nursing Care, Weaning and Removal of IABP.
  • Guest Lecturer - National Student Nurses' Association Convention, Miami, FL. 
    Topic: Critical Care Nursing
  • Guest Lecturer - Greater Boston Chapter AACN Symposium.  Trauma: The First 24 Hours. 
    Topic: Chest X-ray Interpretation.

Community Service

2000-present:

  • Presbyterian Church in Sudbury
    1. 2005-present: Ordained Elder
    2. 2005-present: Chair, Outreach and Service Team

2005-present:          

  • Chair, Little Children of the Philippines Program
    1. 2003-2005: Member, Outreach and Service Team
    2. 2001-present: Member, Salvation Army Soup Kitchen Team
 

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