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Patient Care Services

 

Patient Care Services Leadership Team

Jeanette Ives Erickson, RN, MS, FAANTheresa Gallivan, RN, MS
Associate Chief Nurse, Medical, Heart Center, and Emergency Nursing

 

EDUCATION

  • Master of Science, Nursing Administration, Boston University, Boston, MA
  • Bachelor of Nursing, University of New Brunswick, New Brunswick, Canada

CERTIFICATION

  • Nurse Executive Advanced, ANCC, January 9, 2015 to January 8, 2020
  • Executive Leadership for Clinical Performance Management, The Crimson Group Inc., 2001
  • Harvard Nursing Research Institute 1999, 2001

PROFESSIONAL HONORS

  • Partners in Excellence Award, Pain Tiger Team
    Awarded by Partners Health Care Corp., 2014
  • Service Excellence Award, Pain Tiger Team
    Awarded by Massachusetts General Hospital, 2014
  • Partners in Excellence Award, Clinical Operations and Technology Oversight Committee
    Awarded by Partners Health Care Corp., 2013
  • Partners in Excellence Award, Ellison 12 Team
    Awarded by Partners Health Care Corp., 2013
  • Partners in Excellence Award, Institute for Heart, Vascular and Stroke Patient Family Advisory Council
    Awarded by Partners Health Care Corp., 2013
  • Partners in Excellence Award, Short Stay Unit and Emergency Department Observation Unit Teams
    Awarded by Partners Health Care Corp., 2012
  • Partners in Excellence Award, Physiologic Monitoring Tiger Team
    Awarded by Partners Health Care Corp., 2012
  • Champions in Healthcare Award for Nursing
    Awarded by Boston Business Journal, 2010
  • Mary A. Manning Mentoring Award
    Awarded by Massachusetts Association of Registered Nurses, 2010
  • Partners in Excellence Award, Clinical Operations Committee of the Critical Care Center
    Awarded by Partners Health Care Corp., 2010
  • Partners in Excellence Award, Patient Falls Prevention Team
    Awarded by Partners Health Care Corp, 2009
  • Partners in Excellence Award, Restraint Tiger Team 
    Awarded by Partners Health Care Corp, 2009
  • Partners in Excellence Award, MGH Heart Center Patient and Family Advisory Council
    Awarded by Partners Health Care Corp., 2008
  • Partners in Excellence Award for Emergency Department Observation Unit Implementation Team
    Awarded by Partners Health Care Corp., 2006
  • Partners in Excellence Award for Quality and Teamwork
    Awarded by Partners Health Care Corp., 2006
  • Nathaniel Bowditch Prize for Clinical Process Analysis Project
    Awarded by Alfred C. Munger Foundation, 2006
  • Partners in Excellence Award for Cardiac Clinical Performance Team
    Awarded by Partners Health Care Corp., 2002
  • Partners in Excellence Award for Girl Scouts of America Recruitment to Healthcare Initiative
    Awarded by Partners Health Care Corp., 2001
  • Partners in Excellence Award for Program Planning and Facility Design for Blum Patient Family Learning Center
    Awarded by Partners Health Care Corp., 2000

PROFESSIONAL ORGANIZATION MEMBERSHIPS

  • American Organization of Nurse Executives
  • Organization of Nurse Leaders of Massachusetts and Rhode Island

PUBLICATIONS

  • Costa, Mary Jane, Ditomassi, Marianne, Gallivan, Theresa, Perleberg, Keith. (2013). A Case Study: A Leaderís Commitment to Transparency and Accountability through a Serious Patient Harm Event. Journal of Hospital Administration, 2, (3).
  • Burke, Debra, Gallivan, Theresa M., Tenney, Dawn L., Whitney, Kevin. (2013). Designing Infrastructure to Foster Nurse-Led Care at the Bedside. In Fostering Nurse-Led Care (241-258). Indianapolis, IN; Sigma Theta Tau International.
  • Carroll, John S., Williams, Michele, Gallivan, Theresa M. The Ins and Outs of Shift Handoffs between Nurses: a Communication Challenge. BMJ Quality & Safety, Vol. 21, March 2012.
  • D’Avolio, Deborah A., Heike, Mary Ellen, Burke, Debra, Gallivan, Theresa M. The Plus of 65+. Nursing Management, November 2011.
  • Chang, Lin-Ti, Connor, Diane, Gallivan, Theresa, Moscowitz, Barbara. Closing the Gap of Health Disparity by Improving Access to Health Education and Wellness for Elder Chinese Residents Living in the Boston Community, May 2011.
  • Gallivan, Theresa M., Hanitchak, David, Seth, Anand K. Inpatient Facility Requirements.
    Minneapolis:ASHRAE Transactions, Vol. 106, Part 2, 2000.
  • Leape MD, Lucian L., Bates MD, David, W., Gallivan RN MS, Theresa M., et al. Systems Analysis of Adverse Drug Events
    United States: Journal of the American Medical Association, Vol. 274, No. 1:1995.
  • Gallivan, Theresa M., Hanscomb, Robert B. Nurses in Facilities Planning: Practice Approaches, Professional Partnerships. Nursing Dynamics, Vol. 1, No. 1: 1992.

CONSULTATIONS

  • WorldCare International, Medical Cities Workshop, 2015
  • Huashan Hospital Magnet Gap Analysis, China, 2015
  • Massachusetts General Hospital Twinning Nurse Leader Fellowship, Twinning Preceptor, 2012
  • Bermuda Hospital Site Visit, Bermuda, 2011
  • Huashan Hospital Site Visit, China, 2011
  • Blaise Guinchard, Professor of Nursing, Visit from Western Switzerland, 2010
  • Operational Administrative Consultation to CNO, University of Texas Medical Branch at Galveston, 2009
  • Operational Administrative Consultation to CNO, Bermuda, 2009
  • Northeastern University School of Nursing, Graduate Student Preceptor, 2009
  • Consultation with Barnes Jewish Hospital on Patient Family Advisory Groups, 2007
  • Duke University School of Nursing, Graduate Student Preceptor, 2007
  • King Edward VII Memorial Hospital, The Role of Nursing in Facility Design, 2002
  • Regis College, Graduate Student Preceptor, 2002
  • Massachusetts General Hospital Administrative Fellow Program, Graduate Student Preceptor, 2001

PRESENTATIONS

  • Incorporating Clinical Operations Expertise into Healthcare Facility Planning. WorldCare International, 2015
  • Development and Psychometric Evaluation of the Leadership Influence Over Professional Practice Environment Scale
    (LIPPES). Adams, Jeffrey M, Ditomassi, Marianne, Gallivan, Theresa, Jones, Dorothy, Ives Erickson, Jeanette.
    Organization of Nurse Leaders of Massachusetts and Rhode Island, 2012
  • Panel: The Ethics of Boston Med
    Harvard Medical School, 2011
  • Swissnex Boston Consulate of Switzerland, 2010
  • The Role of A Patient Family Advisory Council
    Massachusetts General Hospital, 2007
  • The MGH Heart Center
    Massachusetts General Hospital, 2006
  • "Men in Nursing" Interview by Naamua Delaney for Fox 25 News
    Fox 25 News, 2003
  • Ask the Associate Chiefs
    Massachusetts General Hospital, 2002
  • Stephanie Macaluso Award for Excellence in Clinical Practice
    Massachusetts General Hospital, 2001
  • The Nursing Shortage: Patient Care Services Initiatives
    Massachusetts General Hospital Institute, 2001
  • New MGH Medical Tower Model for Campus Redevelopment
    Massachusetts General Hospital, 1998

 

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