Massachusetts General Hospital Patient Care Services
Excellence Every Day

EXCELLENCE EVERY DAY PORTAL 

click here

PCS Home Page Nursing Chaplaincy Institute for Patient Care Occupational Therapy Orthotics & Prosthetics Physical Therapy Respiratory Care Services Social Service Speech Language & Swallowing Disorders Clinical Resources MGH Internal Access Only
Patient Care Services

 

About Patient Care Services

Office of Patient Advocacy 

The Office of Patient Advocacy is designed to listen to and respond to patient and family concerns, to receive both complimentary and critical feedback, to serve as a liaison between patient and treatment team in resolving conflict and facilitating positive change, to provide information and resources on patient rights and responsibilities, to remove barriers to care for patients with disabilities and to ensure that care is patient and family centered.

The Director of the Office of Patient Advocacy is Robin Lipkis-Orlando, RN.  Diann Burnham, RN, Denise Flaherty, RN, Linda Kane, MSW, LCSW and Steve Reardon, MPH, are the Advocacy Representatives. Lani Mauricio is the Patient Advocacy Coordinator. Zary Amirhosseini,M.Ed  is the Disability Program manager.

The office is located in the lobby of the Wang Ambulatory Care Center, Room 018. It is open Monday through Friday from 8:30 AM until 5:00 PM, excluding holidays. You are welcome to visit our office during these hours. In addition, you may call us at 617-726-3370 or or go to our MGH website for more information. http://www.massgeneral.org/advocacy/ We also provide onsite services to the inpatient units and out patient practices.

Home | Chaplaincy | Excellence Every Day Portal | Institute for Patient Care | Nursing | Occupational Therapy | Orthotics & Prosthetics | Physical Therapy

Respiratory Care | Social Service | Nursing | Speech Language Swallowing Disorders | Clinical Resources | Search PCS | Contact PCS

MGH Home Page | MGH Intranet | MassGeneral Hospital for Children | Partners Healthcare

Massachusetts General Hospital 55 Fruit Street, Boston MA 02114 / (617) 726-2000 / TDD: 617-724-8800