Massachusetts General Hospital Patient Care Services
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Patient Care Services


About Patient Care Services

Patient Care Services Informatics

Patient Care Services Informatics (PCSI) integrates clinical science, computer science, and information science to manage and communicate data, information, knowledge, and wisdom in nursing and health professions practice. Informatics activities include the design and use of informatics solutions and/or technology to support all areas of nursing and the health professions. This includes but is not limited to the direct provision of care, establishing effective administrative systems, managing and delivering educational experiences, supporting life-long learning, and supporting nursing research.

Primary responsibility of Patient Care Services Informatics staff is to lead or participate in a variety of projects related to the design, development, and evaluation of information systems, and state-of-the art, easy-to-use information tools, as a means of supporting clinical practice, research, and education at the MGH and Partners. Staff work with individuals or teams that include clinical staff, Partners informatics staff, application development staff, and analysts. In addition, PCSI staff manage aspects of projects that relate to business and clinical functional requirements, detailed software requirements, clinical knowledge integration, and consultation for application development.

PCSI is involved in a variety of Patient Care Services and hospital-wide projects such as:

  • eCare, the Partners Health System Implementation of Epic
  • QuadraMed patient classification system
  • OneStaff, staff scheduling system
  • rL Solutions Patient Advocacy database
  • Staff support for the Clinical Policy & Procedure manual
  • Ordering and management of technical equipment
  • Patient Care Services web site
  • Discharge Documentation module of Provider Order Entry

The Patient Care Services Information Systems office is located in the MGH Professional Office Building 4th floor. Staff is available primarily Monday through Friday, during regular business hours. During off hours, communication is accomplished by electronic and/or voice mail systems.

Members of the PCSI team include:

Van Hardison, RN, Ph.D., Interim Director

Jess Beaham, Web Developer

Steve Connors, Information Technology Project Manager

Patricia Grella, RN, Project Manager

Melissa, Lantry, RN, Project Manager

Reina Rico, Data Processing Specialist

Nettie Shaddock, Administrative Assistant

Michelle Stuler, RN, Project Manger

Information Analysts: Approximately 30 informatics analysts work part-time in the implementation, training, and support of eCare. Informatics analysts represent a variety of disciplines and clinical specialties including Nursing, Respiratory Therapy, Nutrition, Physical Therapy, and others.




For available positions on this unit please visit our website at

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