Critical thinkers and strong decision-makers collaborating to achieve positive clinical outcomes. Patients and families are our primary focus.

Patient Care Services (PCS) Financial Management Systems is responsible for the review, analysis and evaluation of management systems and programs within Patient Care Services. The department provides support to the leadership of nursing departments, the clinical therapies and social services to assure effective and optimum utilization of personnel, fiscal and material resources.

Massachusetts General Hospital is committed to excellence as an institution dedicated to patient care, health care research and education. To achieve such excellence, Mass General has organized its web site to provide the following: medical information and news on current health issues, health and clinical research, physician and doctor search services, patient and visitor information and online guide, health-care career opportunities and many other functions to provide the information and assistance you seek.

Medical interpreters are available to facilitate communication between non-English or limited-English speaking patients and the MGH staff. Interpreters for deaf and hard of hearing patients may also be booked through the office. Visit the Medical Interpreters website.

The MGH Retail Shops, operated by the Ladies Visiting Committee, exist for the convenience of our patients, families and staff. Our goal is to provide a welcoming and easy retail option for our customers. All proceeds from the shops support hospital projects and programs.

The Office of Patient Advocacy (OPA) is responsible for managing the hospital's patient commendation and complaint process. Patient Advocates serve as liaisons between patients and the hospital.

Patient Care Services Informatics (PCSI) is responsible for developing, implementing and evaluating clinical and administrative information tools and systems. The department serves as a liaison between Patient Care Services and Partners Information Systems.

Patient Care Services (PCS) Office of Quality & Safety embraces the MGH vision of “leading the nation in quality and safety”. Our message is to offer patients and one another our best in every moment. The PCS Office of Quality & Safety is responsible for developing, implementing and supporting strategies for improving health care quality.

MGH volunteers are a talented and generous group of 1,200 men, women, and students who volunteer each year and make a difference in the lives of our patients, their families, and our staff.