EXCELLENCE EVERY DAY PORTAL
Excellence Every Day represents an MGH commitment to providing the highest quality, safest care that meets or exceeds all standards set by the hospital and external organizations.
Ethics | Evidence-Based Practice | Fall Prevention | LOS (internal access only) | Pain | Patient Education/Health Literacy
(internal access only)
What is Process Improvement?
Nurses are often asked to lead or participate in Process Improvement projects, which are different from other types of projects at the hospital. One key difference is that solutions are not known up front but are developed and tested by the team during the project.
Why is this important?
Often, we see problems we’d like to solve or things we'd like to improve and, with the best of intentions, jump to solutions without fully understanding the root cause of the problem. We can end up dealing with the same problem over and over again.
MGH has a Process Improvement department that resides in the Center for Quality and Safety and helps teams across the hospital apply process improvement methods.
Massachusetts General Hospital 55 Fruit Street, Boston MA 02114 / (617) 726-2000 / TDD: 617-724-8800