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Patient Care Services
Excellence Every Day represents an MGH commitment to providing the highest quality, safest care that meets or exceeds all standards set by the hospital and external organizations.
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A focus on practice development and professional growth
Quick Links: Certification | Continuing Education | Scholarships & Fellowships | Clinical Recognition Program


Nursing Peer Review is an integral part of nursing practice at MGH. Providing feedback, both for strengths and practice development, assist the nurse in assessing his or her practice and develop goals. Below are some tools to guide you to the revised process.

Advancing Peer Review at MGH 2017
Giving and Receiving Feedback
Q&A for Nursing Peer Review
Step-by-Step Process: Staff Nurse
Step-by-Step Process: Nurse Leader
Nursing Peer Review - Principles and Practice
Video: Providing Peer Review in Real Time


Nursing Education on Demand (NED)
The Knight Nursing Center is proud to introduce NED! NED stands for Nursing Education on Demand and is a virtual Grand Rounds type presentation and/or demonstration. The intent of NED is to be short video presentations by local experts and will cover a wide range of topics.

A new edition of NED is now available, featuring Nancy McCleary, RN from the MGH Tobacco Treatment Service. This 13 minute video discusses the various pharmacotherapy options available to patients at MGH. Watch this educational video on your personal device or any workstation with sound.

NED #6: Pharmacotherapy for Patients
NED #5: Speak Up for Safety
NED #4: Lymphedema
NED #3: Evidence-Based Practice
NED #2: PCA & Epidural Analgesia Monitoring
NED #1: Needle Safety

Nursing Education—New & Improved!
The IV Task Force in collaboration with the Knight Nursing Center and subject matter experts from across the organization are proud to introduce MGH’s debut Vidscrip educational video for Registered Nurses!  Please click on the link below from any device used to connect to the internet to watch this quick Needleless Connector video.  This video explainsbest practices for Needleless Connector maintenance and includes a demonstration on how to properly change Needleless Connectors.

Please note:  If you are watching this video on a clinical build computer that does not have sound, the last two segments provide all the information you need without the sound.

Needleless Connector Education Video for MGH Nurses


The term certification is defined as a “voluntary process, the purpose of which is to provide professional recognition of knowledge, skills, clinical practice” (Byrne, Valentine and Carter 2004). Certification for nursing practice is designed to protect the public, recognize and encourage professional achievement, and enhance professionalism (Sechrist, Valentine and Berlin 2005). To achieve and/or maintain Magnet status by the ANCC, one requirement focuses on professional development and promoting certification in all nursing roles, including clinical practice and administration (Weeks, Ross and Roberts 2006).

In 2003, the American Board of Nursing Specialties (ABNS) undertook a national survey to validate nurse’s perceptions, values, and behaviors related to certification. Using the Perceived Value of Certification Tool (PVCT) certified and noncertified nurses showed high level of agreement with value statements on certified practice.  Additionally, the study examined barriers and challenges to certification, incentives to certification, the impact of certification on lost workdays and nurse retention (Niebuhr and Biel 2007).  They found nurses who pursue and obtain national specialty certification perceive themselves as having high levels of commitment to the profession. In a formal comparative descriptive study, the evidence suggested that certified nurses have a higher perception of empowerment than noncertified nurse (Ridge 2008).

Certification was found to be positively associated with nurses’ job satisfaction, sense of empowerment, and sense of collaboration with other health care team members (Wade 2009). Study findings demonstrate six categories of outcomes associated with certification; nurses’ perception of intrinsic value, nurses’ perception of empowerment, nurses’ perception of enhanced collaboration, nurses perception of patient satisfaction, nurses’ perception of clinical nursing competence and expertise, and patient outcomes (Wade 2009). Several barriers must be overcome before certification will be widely sought by nurses. Fewer nurses are seeking certification and today because of the costs of certification and the limited extrinsic rewards provided to certified nurses in the form of salaries and professional advancement (Wade 2009). Benefits and rewards to nurses for being certified include being reimbursed for exam, listing of certified credentials on name tags or business cards, and reimbursement for recertification fees. In addition, a majority of participants noted that they receive some form of financial or other support from employers towards certification (Brown, Murphy, Norton, Baldwin and Ponto 2010).

To that end and with the support of the Nursing executive leadership, the Knight Nursing Center was authorized to convene a Tiger Team comprised of staff nurses who are certified, those who are interested and not yet certified, nursing directors, clinical specialists, and others. The goal of the tiger team is to advise the Knight Nursing Center on developing and maintaining an professional development program in which all nurses at all levels will obtain certification and continue to raise our overall percentage of certified nurses by 2% per year. Since that time, the Knight Nursing Center sponsored Certified Nurses Day on March 19, hosted the first  annual Oncology Nursing Certification Rolling Rally and is currently organizing classes on test taking strategies and other study groups. Visit the Knight Nursing Center website at for additional information on all educational offerings.


2016 Nursing Certification Resources


Credentialing through certification advances our individual professions through encouraging, recognizing and celebrating professional achievement. Certification is a formal process that validates one’s knowledge, skills and abilities in a particular area of practice. For our patients and their families, certification communicates to them that we maintain a higher level of achievement, expertise and judgment. Certification boards that are associated with nationally recognized professional organizations develop and implement certification examinations and procedures for nurses and our allied health professional colleagues who want to have their specialty practice recognized by their profession. One component of the required evidence is successful completion of an examination that tests the knowledge base for the selected area of practice. Other requirements relate to the content of course work and amount of supervised practice.


The following professional organizations are excellent certification resources:


  • Professional and Specialty Certification/Re-certification Examinations Reimbursement
    (applies to Nursing only/MGH Internal Access)
    Note: Registered Nurses and surgical technologists (ST) in the MGH Department of Nursing (DON), who are paid by the DON, are reimbursed for the cost of professional and specialty certification and re-certification offered by nationally-recognized professional organizations. The reimbursement does not include costs for programs, paid time off or other requirements necessary for certification or recertification, such as preparatory programs. Certification must be related to the nurse's or technologist's current clinical practice. Certifications for licensure or for job requirements are excluded from reimbursement.

    Regular full- or part-time staff (a minimum of 20 standard hours per week), who are paid by the DON, are eligible for reimbursement of one active certification (temporary/per diem staff are not eligible). RNs or STs must be employed at a minimum of 20 standard hours per week both at the time of the request for reimbursement and at the time the reimbursement is distributed.
  • American Nurses Credentialing Center (ANCC)

Occupational Therapy

Physical Therapy

Speech Language Pathology

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CPR class

Patient Care Services supports continuing education activities for all members of the team to ensure the delivery of safe quality evidence based care to our patients. Continuing education programs include a wide range of topics promote life-long learning and clinical excellence by establishing, supporting and fostering learning opportunities for the attainment of knowledge and skills necessary for safe, competent and compassionate patient-centered care.





Social Work

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graduation capMassachusetts General Hospital and Patient Care Services offer a variety of scholarships and fellowships to employees to support them in continuing their education as well as enhancing their professional development. Many of these are supported through the generous gifts of former patients and families. Below you will find information on these programs.

  • Association of Multicultural Members of Partners (AAMP)
    Each year AMMP members are eligible to apply for scholarships to assist in their pursuit of degrees and other relevant training at colleges and universities. The scholarship program is one more way AMMP can help its members to get the education and training they need to broaden their skills and advance in their careers at the Massachusetts General Hospital (MGH). Current employees of Partners and MGH are eligible to compete for scholarship awards.
  • Clinical Leadership Collaborative for Diversity (CLCDN) in Nursing Scholarship Program
    The CLCDN Scholarship was established to assist in increasing the pipeline of diverse nurses caring for patients throughout the Partners HealthCare and to develop diverse nurse leaders. Applicants who identify themselves as American Indian/Alaska Native, Asian, Black/African American, Hispanic/Latino, or Native Hawaiian/Other Pacific Islander are encouraged to apply. The CLCDN program helps to address the challenges of work, home and school and chart new possibilities for nurses employed at Partners HealthCare Institutions who are interested in pursuing an advanced degree.

Professional and Specialty Certification/Re-certification Examinations Reimbursement
(applies to Nursing only/MGH Internal Access)

Support Services Grants
MGH Training and Workforce Development facilitates and promotes employee education and training to attract, develop and retain a highly-skilled, diverse workforce through sustainable collaborations that support the MGH's mission.

Tuition Reimbursement Policy

Tuition Vouchers – Selected Programs
MGH provides clinical training for hundreds of nurses, therapist, and social workers. In exchange for providing these preceptored experiences, MGH will often receive tuition vouchers that staff can apply for. For more information, please contact your director.

Professional and Specialty Certification/Re-certification Examinations Reimbursement (applies to Nursing only)

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The Clinical Affiliations Program exemplifies our mission “to educate future academic and practice leaders of the health care professions”; our vision “to create a practice environment that is built on a spirit of inquiry;" our professional practice model; and the Department of Nursing philosophy “to educate ourselves and to educate others."

CLINICAL RECOGNITION PROGRAM (CRP) (links from existing resources)

CRP pin

Clinicians in Patient Care Services at Massachusetts General Hospital have long valued their role in caring for patients and families. The Clinical Recognition Program provides a way to formally recognize professional clinical staff for their expertise. Through the program, clinical staff from six disciplines in Patient Care Services analyze their own practice and then seek recognition for the level of practice they have achieved. The program recognizes that valuable contributions are made by staff at every level and that excellence is a goal common to all.


Guides for Self Reflection

Review Board Information

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PT Conference

Across last spring and summer, PT and OT Services piloted a new forum, Narrative Rounds, in which staff presented their narratives in a small group setting. The participants took on the role of reading the narrative and “unbundling” it with the writer, to gain insight into clinical practice.  The positive reception to this model led Jampel and Knab to submit a proposal to the American Physical Therapy Association (APTA) for the conference in Clearwater, FL, offering narrative rounds as an active learning model that may enhance the learning experience of health professions students in the classroom or clinic. more...

Ann Jampel, PT and Mary Knab, PT

Pictured (left to right): Mary Knab, PT, Karen Turner, OTR/L and Ann Jampel, PT


Recognizing Clinical Excellence at All Levels of Practice:
A Multidisciplinary Clinical Recognition Program
Journal of Nursing Administration. 38(2):68-75, 2008 Feb.
(accessible using Partners uder name and password to log on )

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Joint Commission logo

"Unlike material capital, knowledge does not deteriorate with use.  But, like equipment, old skills become obsolete with the advent of new technologies.  Continuing education and on-the-job training are required to keep existing skills in line with technological progress and new knowledge." After staff are hired, even the smallest hospital has a responsibility to see that they receive the education and training they need to provide quality care and to keep patients safe.

(Quoted by The joint Commission in it's 2009 Hospital Accreditation Standards Manual, from the WHO's World Health Report 2000 - Health Systems: Improving Performance)

Magnet Recognition

Magnet_logoThe American Nurses Credentialing Center (ANCC) places significant emphasis on orientation, in-service education, continuing education, formal education, certification and career development. Personal and professional growth and develoment are valued. In addition, opportunities for competency-based clinical advancement exist, along with the resources to maintain competency.

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There are numerous terms and acronyms in healthcare that may be unfamiliar. Please click here to visit a Glossary of Terms that may be helpful. And please email any suggested additions.

This month's featured term: Dreyfus Model of Skill Acquisition

Based on the work of Drs. Hubert and Stuart Dreyfus, both professors at the University of California at Berkeley. This is a situational model of skill acquisition. It is the development of skilled know how. The model states that a person passes through five stages of
qualitatively different perceptions of his/her task and/or mode of decision-making as his/her skill improves. It is neither expected nor possible for all individuals to proceed in a linear fashion. Skill according to this model is based on innate ability, experience and environment.

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Excellence Every Day represents an MGH commitment to providing the highest quality, safest care that meets or exceeds all standards set by the hospital and external organizations.

If you have questions or suggestions related to the EED portal, please contact Georgia Peirce at (617) 724-9865 or via email at

updated 3/25/16


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