Massachusetts General Hospital Patient Care Services
Excellence Every Day


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Excellence Every Day represents an MGH commitment to providing the highest quality, safest care that meets or exceeds all standards set by the hospital and external organizations.
Collaborative Governance Magnet Recognition Regulatory Readiness Innovation Units
A focus on disabilities–creating a welcoming and accessible environment for all
ACCESSIBILITY RESOURCES at MGH (internal access only)

MGH Accessibility Resource Site

MGH has launched the MGH Accessibility Resource Site (a.k.a. MARS) as a part of our commitment to meeting the needs of our patients with disabilities. This site is designed as a one-stop site where you can access all resources and equipment available for patients and families with disabilities. It includes a search engine where you can search for certain specialty equipment such as adaptive call bells, portable lifts, and hearing amplifiers. The site also includes a ‘Learn About’ section on how to best accommodate avariety of disabilities, an FAQ for employees with disabilities, and links to a variety of internal and external sites at MGH.  This site is a perfect complement to the ‘Excellence Every Day Disabilities’ portal which has a wealth of information including policies, updates, calendar of events, and news articles.  
This is a new site and there is always room for improvement so if you would like to see additional information included in the site please send an email to

MGH Access-ability logo

Improving access-ability
Approximately one in five Americans has a disability, and that prevalence will likely increase as the population ages. Joining with BWH and the Boston Center for Independent Living, MGH is involved in a major initiative to improve access and care for people with disabilities. The effort focuses on employee awareness and education, the physical environment, patient services, and equipment. read more...

2013 Updates

The Council on Disabilities Awareness (CDA) was formed in 2003 to help the hospital address the many and diverse needs of Mass General staff, patients and families, and visitors with disabilities. Its mission is clear:  to advise, challenge, and engage the Mass General community in moving beyond the mandates of compliance to create a welcoming and accessible environment for all. read more...

Background on Accessibility Initiatives at MGH

The MGH Disability Program...







Policies, Procedures & Guidelines:
(TROVE: internal access only)

Care of Patients with Disabilities

Sign Language Interpreters

Service Animals

Council on Disabilities Awareness :
Meets Quarterly

Employees with Disabilities Resource Group (EDRG)
launched in October 2011, the EDRG provides networking opportunities, social connection and collaboration to MGH employees.

2014 Meetings (held 12-1pm):

Next meeting: Oct. 16
Thier Conference Room

For more information, please email








FCC Adopts New Rules to Expand Text-to-911 Availability
The Federal Communications Commission (FCC) has adopted new rules requiring text messaging providers to allow Americans to send a text to 911 to get help during an emergency. The rules ensure that all wireless carriers and text application providers are prepared to support text-to-911 by the end of 2014. Text-to-911 can provide a lifesaving alternative for people who are deaf, hard of hearing or who have a speech disability.

Overcoming obstacles The Boston Globe, March 15, 2014
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Doctor hopes film raises awareness about adult autism The Boston Globe, Dec. 16, 2013
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Frustration on all fronts in struggle over child’s futureThe Boston Globe, Dec. 16, 2013

Disruptions: Visually Impaired Turn to Smart phones to See Their WorldThe New York Times "Bits", Sept. 29, 2013

Quandary of Hidden Disabilities: Conceal or Reveal?The New York Times, Sept. 21, 2013

UN to spotlight disability inclusive development at high-level meetingUN News Centre, Sept. 20, 2013

Deaf Student, Denied Interpreter by Medical School, Draws Focus of AdvocatesThe New York Times, Aug. 19, 2013


When Doctors Discriminate Against Persons with Mental IllnessThe New York Times, Aug. 10, 2013

Affordable Care Act: Persons with Disabilities Face Complex ChoicesNPR

Creating a welcoming and inclusive environment for patients with disabilitiesCaring Headlines, February 3, 2011

Multidisciplinary team recognized for individualizing care—MGH Hotline, August 5 , 2011

Re-defining autonomy: Challenges in caring for individuals with newly acquired disabilityCaring Headlines, June 16 , 2011

Multidisciplinary team recognized for individualizing care
Undergoing an operation can be
frightening for anyone. For a patient with autism, surgery is even more daunting. This spring, a multidisciplinary team of more than 20 staff members went above and beyond in coordinating care for Matt Lunn, an adult patient with autism who required a surgical procedure as part of his ongoing care. read more...

Read a letter from patient Matt Lunn's mother...


Educational Resources at MGH

Disabilities Training Sessions (Background)

HealthStream Offerings:
(internal access only)

MGH Contacts:

MGH Council on Disability Awareness
Fred (Alfred) White, Chair
Operations Manager, Clinical Support Services, Department of Radiology
(617) 726-3066

Sheila Golden-Baker, Cochair
Clinical Educator, Norman Knight Nursing Center for Clinical and Professional Development

MGH Office of Patient Advocacy
Wang Ambulatory Care Center Lobby, Room 018
8:30am-5:00pm, Monday through Friday
(617) 726-3370

Zary Amirhosseini, MEd
MGH Disability Program Manager
(617) 726-3370 or (617) 643-7148

MGH Employee Disability Group
Linda Akuamoah-Boateng, BSPT, MHA, CPHQ, Chair
Project Manager, Patient Care Services Quality and Safety
(617) 643-2886

Laurence J. Brennan, Cochair
Senior Development Officer, Mass General Development Office
(617) 726-1466



Joint Commission logo

For many patients, communication may be inhibited by language differences, hearing, visual or cognitive impairments, health literacy, or other disabilities. The Joint Commission has new and revised requirements to improve patient-provider communication that will increase quality and safety through effective communication, cultural competence and patient- and family-centered care. Read more about the eight new and revised elements of here

Magnet Recognition

Magnet_logoThe American Nurses Credentialing Center (ANCC) requires Magnet-designated organizations to track nationally-benchmarked nursing sensitive indicators (NSIs) to continually inform improvement efforts related enhance patient outcomes. Examples of NSIs include, but are not limited to: patient falls, hospital-acquired pressure ulcers, blood stream infections, ventilator-associated pneumonia, and restraint use.

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There are numerous terms and acronyms in healthcare that may be unfamiliar. Please click here to visit a Glossary of Terms that may be helpful. And please email any suggested additions.

This month's featured term: Hidden/ Invisible Disabilities | Click here for more information on hidden disabilities

Those disabilities that can not be directly identified through observation. They can include cognitive, chronic health, and psychological disabilities. These Disabilities can sometimes or always limit daily activities, range from mild challenges to severe limitations and vary from person to person - Invisible Disabilities Association - IDA

Excellence Every Day represents an MGH commitment to providing the highest quality, safest care that meets or exceeds all standards set by the hospital and external organizations.

If you have questions or suggestions related to the EED portal, please contact Georgia Peirce at (617) 724-9865 or via email at


updated 8/12/14

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