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QUICK LINKS: Innovation Units | Interventions | Literature | Patient Journey Framework | Related Topics

lightbulb The MGH Innovation Unit
Massachusetts General Hospital (MGH) is dedicated to providing every patient and family with the safest and highest-quality care possible. As part of this ongoing commitment, the hospital initially established 12 Innovation Units to identify and study innovations that will help the hospital raise an already high standard even higher. Today, additional Innovation Units are ensuring the spread of the lessons learned. Each Innovation Unit is testing care interventions, including the new role of “Attending Nurse.” These ARNs coordinate the delivery of patient care with the entire healthcare team.

We're looking at ways to ensure that the experience of every patient and family at MGH goes smoothly from start to finish—that they know who is taking care of them and how they can be reached. And, when they’re ready to go home, everyone feels prepared.

Early data points to success of Innovation Units (Hotline, 11/16/12)
The Innovation Issue (Caring Headlines, 11/1/12)
Innovation Overview (Caring Headlines, 2/16/12)

Click here to view a larger image of the Patient Journey Framework

Innovation Unit update meetings are held on the 1st and 3rd Wednesdays of every month, from 11am to noon, in the O'Keeffe Auditorium, Blake 1.

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“Innovation in service delivery and organization is a novel set of behaviors, routines and ways of working that are directed at improving health outcomes, administrative efficiency, cost effectiveness of users’ experience and are implemented by planned and coordinated actions.” (Greenhalgh, 2005)

Phase 2: Retreat Presentations (12/5/12) (internal access only)