Massachusetts General Hospital Patient Care Services
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Patient Care Services


About Patient Care Services
Intravenous Therapy

The IV Team provides expert, compassionate intravenous care to adults, elders, children and newborns. IV care includes the latest in technology for placement and maintenance of Peripherally Inserted Central Catheters (PICC) and peripheral IV insertion. The team provides consultation and training to the healthcare team as vascular access and infusion specialists. Patient education is a major function of the IV team. The IV Team is also utilized as a resource for phlebotomy for patients with limited venous access.


Nursing Director
Bessie Manley, RN 




To excel as an exemplary team in offering: patient-centered, quality, safe, state-of-the-art intravascular therapy that promotes best practice and optimizes patient outcomes. The team also actively explores innovative new ways to provide care.


The patient care delivery model is a patient-focused model. The IV nurse typically covers six to seven in-patient nursing units. Patient-focused care is high quality, comprehensive, accessible, supportive and personalized. In 2012 the IV Team began a unique nurse-driven initiative to provide patients with access to outpatient Peripherally Inserted Central Catheter placement and removal.


The IV Team members are registered nurses and specially trained IV technicians. The IV also hosts student nurses interested in the Infusion Nursing specialty. The majority of the RN team members have specialty certification in Infusion Nursing, Oncology and/or Vascular Access.


Staff schedules are driven by patient need. The scheduling process is staff driven and flexible to accommodate work/life balance along with educational needs. Once the schedule is posted, the staff manages changes. IV Therapy Department provides coverage to all in-patient areas 24 hours/day, 7 days/week. The Outpatient PICC program is staffed Monday through Friday from 9 am to 1 pm.


All staff attends a one week hospital orientation program. IV Team orientation is preceptor based, individualized and determined by the nursing director, preceptor, and the new employee. The length of orientation is also individually determined.


Staff education and development is supported by the Norman Knight Nursing Center for Clinical and Professional Development. Full and partial day programs are offered. All IV staff members are also encouraged to participate in educational offerings from the Infusion Nursing Society and the Association for Vascular Access. Staff has time allocated and the necessary support to offer educational programs to other staff members. Staff IV RN’s have the opportunity to participate as a nurse preceptor. All members of the IV Team are given the opportunity to participate in projects, and quality care initiatives. RN’s may advance their clinical practice and demonstrate proficiency through the Clinical Recognition Program.


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Massachusetts General Hospital 55 Fruit Street, Boston MA 02114 / (617) 726-2000 / TDD: 617-724-8800