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About Patient Care Services

The MBTA's The RIDE provides door-to-door transportation for those with disabilities who cannot use public transportation.

Many eastern Massachusetts cities and towns are within the MBTA's RIDE service area*:

Boston North Northwest South
Allston Beverly Arlington Boston
Back Bay Boston Bedford Braintree
Brighton Chelsea Belmont Canton
Charlestown Danvers Boston Cohasset
Chinatown Everett Brookline Dedham
Dorchester Lynn Burlington Dover
Downtown Boston Lynnfield Cambridge Hingham
East Boston Malden Concord Holbrook
Fenway Marblehead Lexington Hull
Hyde Park Melrose Lincoln Medfield
Jamaica Plain Middleton Medford Milton
Mattapan Nahant Newton Needham
North End Peabody Somerville Norwood
Roslindale Reading Waltham Quincy
Roxbury Revere Watertown Randolph
South Boston Salem Weston Sharon
South End Saugus Wilmington Walpole
West Roxbury Stoneham Winchester Wellesley
  Swampscott Woburn Westwood
  Topsfield   Weymouth
  Wakefield    
  Wenham    
  Winthrop    

Website: http://www.mbta.com/riding_the_t/accessible_services/default.asp?id=7108

*NATICK and FRAMINGHAM residents also have access to The RIDE, but through another agency- the MWRTA.

The RIDE can be used for transportation to almost anything- work, errands, social activities- not just medical appointments.

TIP:  Plan ahead! It can take days to weeks to apply and set-up your account.

  • Applying
    • Residents of Natick and Framingham should contact the MWRTA at 508-820-4650 to request an application. All others follow the directions below.
    • The MBTA's The RIDE program now requires an in person assessment. Call The RIDE Eligibility Center to schedule an appointment: 617-337-2727. The RIDE no longer uses a paper application.
    • In some cases, you may be able to start The RIDE service before you have your in person assessment appointment. Ask The RIDE if you may be eligible for the "30 Day Medical Necessity" program. If you may qualify, your medical provider will need to request it on your behalf.
    • You will be notified by mail if you are approved. Once approved you have to deposit money into your account before you can start using The RIDE. Payments take 1-5 business days to process depending on payment method.
  • Using The RIDE
    • You will be notified by mail if you are approved to use The RIDE. The letter will include instructions about how to set-up and add money to your account. Or visit: http://www.mbta.com/uploadedfiles/Riding_the_T/Accessible_Services/The_Ride/RIDEGuidePDF.pdf
    • The RIDE costs $3 each way for most trips. Some "premium" trips cost $5 each way. When you call to set up an appointment for The RIDE, the reservationist should tell you what the trips will cost. Make sure you maintain an adequate balance in your account.
    • You must call at least 24 hours in advance to schedule a ride.
    • The RIDE cannot confirm that they will be able to transport you at the requested time until the evening before the scheduled appointment. They will call you to confirm – usually between 4:00pm and 9:00pm the night before the appointment.

 

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