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Patient Care Services


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Collaborative Governance Magnet Recognition Regulatory Readiness Innovation Units

Overview | Responsibilities | 2015 Accomplishments | 20016 Goals | CG Patient Education Champions

Collaborative Governance

Advisory Committees

Committee on Diversity and Inclusion

Ethics in Clinical Practice


Patient Education

Patient Experience

Clinical Practice Committee

Quality and Safety

Research and Evidence-Based Practice



Current Work:

  • Champions Gustavo Barragan & Anna Pandolfo presented their Practice Spotlight, sharing their practice from Interpreter Services.  Champions were empowered with useful information to better assist them with the education of our Patients and their Families:
    • Huddle with the interpreter prior to the encounter to provide a context and goal of the meeting
    • Use plain language
    • Talk directly to the patient; look at the patient
    • Speak in short sentences

      * How to access interpreter services:

      * In person, video (V-POPs) and by telephone (I-POPs)

      * Call: 6-6966 M-F 7a-8p; S-S 8a-6:30p

      * Nights, weekends and holidays: Page 617-724-5700

Accomplishments 2019.

  • Promoted champion’s professional development by using strategies that encourage reflection on practice and shared learning. Champions presented practice spotlights on a variety of topics including:
    • Review of challenges to admitting complex vs routine patients to Endoscopy unit. A streamlined form of communication form was created to maintain patient safety throughout the continuum of care in this area.
    • Review of patient and family preparation and education of the transplant patient.
    • Presentation of utilization of Vidscrip for educating patients and families to the clinical inpatient unit, expectations and guidelines.
    • Presentation of the tools and resources available for our special needs patient population

Champions used their collective role and disciplinary/specialty expertise to share resources and tools to assist patients and families with care transitions across the spectrum with the goal of improving the patient education experience with the MGH community at the Collaborative Governance Fair.

  • Champion’s developed expertise in patient education by inviting experts to present on topics of interest. The topics included:
    • Implicit Bias

    • iCare

    • Education of the Substance Use Disorder (SUD) Patient and hands on Narcan teaching

  • Champions participated in the hospital’s policy review and approval process by reviewing, providing feedback and approving the Visitor’s Policy.

2020 Goals

  • Advance innovation in care delivery by conducting the meetings in a manner that encourages participation, brainstorming, and sharing of ideas.
  • Promote staff satisfaction by encouraging Champions to reflect and share their practice by leading a “Practice Spotlight” at meeting to highlight areas of practice, promote shared learning through experience, case studies, and continuing education activities.

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Second Wednesday of the month from 1:30-3:00 pm Sweet Room, Gray/Bigelow 432

Committee Contacts:

Karla Schlichtmann, RRT   
Respiratory Therapy  

Tracy Waterhouse, RN, Charlestown Health Center TWATERHOUSE@PARTNERS.ORG


Gail Alexander, RN Patient and Family Learning Centerr

Brian French, RN, PhD(c), BC, Director The Knight Simulation Program and The Blum Patient and Family Learning Center


Mary Ellin Smith, RN
Institute for Patient Care

CG Patient Education Champions


The Patient Care Services Patient Education Committee is a multidisciplinary committee whose goal is to support clinical staff in developing their role in patient education activities that reflects the diverse patient population served. The committee supports these activities through stimulating, facilitating and generating knowledge of Patient Education materials, programs and systems that will improve patient care and enhance the environment in which clinicians shape their practice. return to top


  • Develop strategies to assist healthcare providers in patient education design and implementation.
  • Disseminate patient education information and activities to the larger MGH community.
  • Collaborate with the Norman Knight Nursing Center for Clinical & Professional Development to develop patient education programs to benefit PCS staff.
  • Participate in the Joint Commission Task Force to promote interdisciplinary education tools.
  • Recommend systems and technology to support the cataloging, dissemination, documentation and evaluation of patient education activities and materials.
  • Assure activities and materials reflect diversity of the population served.
  • Engage in joint projects with other Collaborative Governance committees.
  • Align the work of the committee with PCS strategic goals. return to top


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