Massachusetts General Hospital Patient Care Services
Excellence Every Day


click here

PCS Home Page Nursing Chaplaincy Institute for Patient Care Occupational Therapy Orthotics & Prosthetics Physical Therapy Respiratory Care Services Social Service Speech Language & Swallowing Disorders Clinical Resources MGH Internal Access Only
Patient Care Services


"promoting excellence every day
through knowledge and compassion"
Collaborative Governance Magnet Recognition Regulatory Readiness Innovation Units

Overview | Quality and Safety Champions

Collaborative Governance

Advisory Committees

Committee on Diversity and Inclusion

Ethics in Clinical Practice


Patient Education

Patient Experience

Clinical Practice Committee

Quality and Safety

Research and Evidence-Based Practice



Current work:

  • Champions will be participating in the Common Ground Healthcare pilot training of the "Know the Line" Program for nursing staff. This interactive meeting will consist of two modules representative of the nursing experience and debriefing sessions after each module. 

  • With a refreshed and clear understanding of what Safety Culture is, champions will focus on bringing this knowledge back to our areas of practice. We want to spread awareness to all staff about what Safety Culture is and how it can be improved, sustained and beneficial to all. 

  • Champions will continue to spread awareness about the new Nurse Sensitive Quality Indicator, assaults on nursing personnel. Champions will also encourage all nursing personnel, in all areas, to file safety reports when any assaults occur. Throughout the year, champions want to continue to show their colleagues how reporting such events helps bring the change that creates a safe environment for all. 

Accomplishments 2019:

  • Advancing Safety Culture at the unit/practice level

    • Champions promoted components of a safety culture and its value to staff and quality patient care: learning culture, just and reporting culture; iCARE, NSI/QAPI project presentations.

  • Improving workforce safety

    • Elicited collaboration on identifying and preventing staff’s safety concerns related to disruptive patient/visitor behaviors; promoted and presented safety event filing tutorial; developed educational video on providing safe care and environment of patients with suicidal ideation.

2020 Goals:

  • Working with unit/departmental leadership, champions will continue to advance a culture of  safety culture based on foundational frameworks linked to quality and safety improvements.

  • Improve workforce safety, with a special focus on assaults on nursing personnel though ongoing commitment to collaborative learning and safety reporting.

return to top


4th Tuesday of the month
Sweet Conference Room, Gray / Bigelow 4

Committee Contacts


Elzbieta Gilbride, RN, Medicine, White 10

Caitlin mundt, RN, Medicine, Bigelow 11


Karen Miguel, RN, PCS Quality and Safety


Colleen Snydeman, RN
Director, PCS Quality and Safety

Recorder: Sandra Thomas

Quality and Safety Champions



PCS Home | Chaplaincy | Excellence Every Day Portal | Institute for Patient Care | Nursing | Occupational Therapy | Orthotics & Prosthetics | Physical Therapy

Respiratory Care | Social Service | Nursing | Speech Language Swallowing Disorders | Clinical Resources | Search PCS | Contact PCS

MGH Home Page | MGH Intranet | MassGeneral Hospital for Children | Partners Healthcare

Massachusetts General Hospital 55 Fruit Street, Boston MA 02114 / (617) 726-2000 / TDD: 617-724-8800