Massachusetts General Hospital Patient Care Services
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Knight Nursing Center
55 Fruit Street
Austen House, 3rd Floor
Boston, MA 02114

Phone: 617-726-3111
Fax: 617-724-3754

Hours: Monday - Friday, 8am - 4pm


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Who We Are

What We Do

In addition to Central On-boarding, Continuing Education, and Professional Development, The Norman Knight Nursing Center supports regulatory compliance readiness, provides educational consulting, administrates Healthstream, and provides educational resources.

Regulatory Compliance

All employees within Patient Care Services engage in annual regulatory compliance education by completing assigned HealthStream courses.

These assigned courses are automatically assigned to the employee on October 1st of each new fiscal year, and are to be completed no later than December 31st of the same year.


HealthStream is an online learning management system designed to give each staff person within Patient Care Services the ability to manage their own learning environment. HealthStream is a web-based application that can be accessed 24/7 from any computer with internet access. The system is used for mandatory education such as those courses required by hospital licensure or accreditation, or unit-based orientation, the roll-out of hospital initiatives, and other courses determined to be necessary for the safe and effective care of patients and their families. HealthStream offers hundreds of courses that can be taken electively to either attain or maintain knowledge, skills and abilities specific to a particular topic or personal/professional interest.

Educational Consulting

The Norman Knight Nursing Center for Clinical & Professional Development provides consultation to the MGH community and outside organizations about course design. Working with subject matter experts, the center offers educational support and counsel to individuals and departments.

To request a consult or to discuss educational platforms, please contact R. Gino Chisari, Director of The Norman Knight Nursing Center at


The Knight Simulation Program in The Institute for Patient Care at MGH offers nursing and interdisciplinary educational programs to promote patient safety and excellence in clinical care. Each simulation program addresses the overall themes of leadership, communication, teamwork, decision-making, and application of clinical knowledge and skills. A faculty guided debriefing focusing on both the clinical and behavioral aspects of performance is included in each program.

In addition to offering recurring programs, the Knight Simulation Program faculty can be consulted to develop individualized programs to meet unique learning needs for groups of participants.

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Massachusetts General Hospital 55 Fruit Street, Boston MA 02114 / (617) 726-2000 / TDD: 617-724-8800