MGH 200




Patient Care Services


About Patient Care Services

Who are social workers and what do they do?

Clinical Social Workers are licensed mental health professionals trained to help people find solutions to many emotional problems from daily crises to life’s most difficult situations. We accomplish this through a unique combination of psychotherapy, active problem solving and direct connection with the network of community resources.

For more information about social work and social workers see

When would I want to see a social worker?

You may want to speak with a social worker when you or your family are dealing with an illness and having difficulty coping. Talking with a social worker can offer an objective perspective. Social workers share knowledge gained by helping other patients and families in similar situations. Mass General social workers are accessible to you on all of the patient care floors of the hospital, in the emergency department, transplant, dialysis,oncology, inpatient psychiatry, outpatient psychiatry, substance abuse, pediatrics, obstetrics, infertility, in some outpatient medical practices, and the employee assistance program. Social work services are available to you and your family throughout your care at Mass General.

Why choose a social worker?

Clinical social workers are trained in individual, couple, family, and group counseling. Our training is unique in that it focuses on the environment as well as the individual. Social workers are skilled in mobilizing family, friends and community resources to help solve problems.

Who does the social worker collaborate with?

We work with you and your family to help address your concerns. Clinical social workers also collaborate with your physicians, members of your health care team, and community care providers to address the psychosocial problems which can affect your health and well-being.

Are social work services confidential?

As professionals we respect patient confidentiality and adhere to the National Association of Social Workers Code of Ethics. Social work services are confidential, with some very limited exceptions your social worker will discuss with you. Social workers at Mass General work as part of the medical care team. After discussion with you, we will share with the team only the information that is relevant to your medical care.

How much do Mass General social work services cost?

Inpatient and some outpatient social work services are included in your hospital charges. Many outpatient social work fees are covered by health insurance. The amount of coverage varies according to the policy. For more information contact your insurer or call us.

How do I reach a Mass General social worker?

If you or your family would like to see a social worker, please speak with your physician or nurse. You can also call the Mass General Social Service Department at 617-726-2643.

When are social workers available?

Social workers are available during business hours 8:30am to 5pm, seven days a week, including holidays. There is also a social worker available after hours for hospital emergencies.

For more information about what social workers do see the National Association of Social Workers website:

Social Workers: Help Starts Here logo

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