The visit allows staff to showcase the excellent care that is provided to patients and families at the MGH. The Appraisers will visit as many patient care units and practice areas as possible. The Appraisers want to speak with all members of the health care team, patients and families about the MGH.
The Goal: Evaluate the overall hospital environment and culture as one that promotes excellence in patient care and service. Be prepared. You could be called upon.
The Appraisers will...
Visit as many patient care units and practice sites as possible, looking for evidence of empowerment, collaboration and excellence.
Speak directly with clinical nurses and care team members, patients and families about how clinical practice is delivered and supported.
Randomly select clinical nurses to meet with them for breakfast and lunch discussions.
Meet with other key stakeholders, including committees, community members, affiliates, etc.