What is a PFAC?
The General Patient and Family Advisory Council (PFAC) welcomes members with a diversity of backgrounds and perspectives. The General PFAC is composed of Mass General patients and family members who help shape hospital services, programs and initiatives by providing the patient and family perspective. Members participate in monthly meetings and become involved in committees and task forces across the organization. If you know of any patient or family members who might be a fitting candidate to lend their expert voice to enhancing the experience of care, please direct any referrals, requests for an application, or requests for additional information to MGHGeneralPFAC@partners.org.
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While discharge calls were initially an “innovation,” given their effect on improved patient care, they have become standard practice. Discharge phone calls: